Immersion
1 week of logging
Nobody comes to your premises. Your team does the logging, and we do the digging.
For a week, everyone writes down what they do as the day goes on, on a very simple sheet. Then it all comes back to us, and the analysis begins.
1600 x 1067Landscape photo, a team at work logging their daysemaine-temoin-1-semaine-hero.webpThe people doing the work are the ones who know
A business owner sees their business from their own position, and that's already a lot. But they can't be behind every person, every day, from morning to night.
The people running the counter, the workshop or the office know what slows them down. They don't always say so, because nobody asked, or because it seems too small to mention. That's exactly what the sheet is for: giving a voice to what seems too small.
How the week goes
Four stages. Only one asks anything of you, and it lasts a week.
We prepare the sheet with you
Adapted to your trade and your vocabulary. On paper at the counter, or on a phone, whichever your team prefers.
A week of logging
Everyone notes what they do as the day goes on. No report to write, no justification to give: one line, and back to work.
You send us everything, and your view with it
The team's logs, plus what you make of them. Your reading counts as much as the sheets: you know the context of every line.
We analyse, line by line
That's the long part, and it's ours. Everything is gone over, cross-checked, sorted, until the real time drains emerge from the logs.
What the team needs to understand before starting
It's the condition for the logs to be honest. A sheet filled in out of fear is worthless, and can be spotted straight away.
- This isn't surveillanceWe compare nobody to anybody. The logs are there to understand a way of working, not to score the people who make it run.
- It doesn't add workA line takes less than ten seconds. If filling in the sheet becomes a chore, the sheet is badly designed, and we redo it.
- A forgotten line isn't a problemNobody will note everything, and that's fine: what we're looking for is what recurs, not an exact count.
1400 x 1050Photo, a hand-filled sheet lying on a countersemaine-temoin-releve.webpWhat happens once the logs are in
It's the part you don't see, and it's the longest.
We go over every line
Every sheet, from everyone, laid end to end. Nothing is set aside before it's been read.
We look at what recurs
A single line says nothing. The same line reappearing every day, from several people, says a lot.
We cross-check with your reading
What you've written on your side often explains why a line is there. The two together are worth more than either alone.
We decide and we propose
Our opinion, in black and white: what should change, what isn't worth it, and where to start.
What it costs, and how that's decided
Every immersion is priced for your business. You have the figure before you commit, never after.
One week or two, how to choose
For your team, the effort is the same: a few lines a day. What changes is how far down into the detail we go.
1 week of logging
The three or four areas that cost you the most. Enough if you want to deal with the main thing, without going further.
2 weeks of logging
The big areas, and everything that comes after. For those who want to win back the maximum time, not just the essentials.
See this pageA week of notes, and we tell you what they say
Your team writes, we analyse.
Start an observation week