He doesn't dare call you to ask for a price
He wants to redo his bathroom and doesn't dare call. Six questions in his own language, answers in pictures: he leaves knowing what he wants and the rough price.
Tuesday evening: Julien doesn't dare call you
Hello, I'd like to redo my bathroom, can you tell me the price
Four minutes later, a real quote in hand
For Julien R. · 5 m² bathroom, bath replaced with a shower
Estimate based on his answers, confirmed at the visit.
Visit Saturday, 10 amHe leaves knowing what he wants,
and what it costs.
The message he writes to you at 10 pm
Hello, I'd like to redo my bathroom, can you tell me the price: that's all he knows how to write.
He sends the same message to four firms, because he doesn't know which one will reply.
Two never reply, one replies ten days later, one asks him to call back next week.
After three weeks, he still doesn't know whether his project costs three thousand or fifteen thousand euros.
He no longer dares chase: he feels like the one who's pestering.
Hello, I'd like to redo my bathroom, can you tell me the price?
Three weeks laterStill nothing. He no longer dares chase.
You decide, step by step, what you hand over
Here's what Julien experiences when asking for a quote for his bathroom. At each of these steps, say whether the quote is online or via an ordinary form, then run the simulation.
He says what he wants to do
Redo it completely, replace the bath with a shower, or just the tiling. He picks a picture, he writes nothing.
He describes what he has
The size, the age of the room, what he wants to keep.
He sees the price range move
Below the questions, a price range narrows as he answers.
He books a visit, or he leaves
He chooses a slot and receives a summary of his answers.
Whatever your volume
Book an assessmentFrom €300 excl. VAT set-up fee, one time only
Indicative estimate, not a firm price: the exact rate is agreed with you at the assessment.
Does this module speak to you? See what it does with your figures.
What he experiences with others, what he experiences with you
Julien knows nothing about building work. He just wants to know what he's getting into before talking to his wife about it.
Your message, and nothing to tell him what's expected of him.
He half apologises, and presses Send.
We'll get back to you. No date, no price range.
He's forgotten who he wrote to, and he doesn't dare chase.
The project sleeps for another six months.
What he's keeping, when he wants to start.
He chooses rather than writes: he can't pick the wrong word.
It narrows before his eyes with each answer, he sees where he's heading.
He has a visit on Saturday and he knows what he wants to keep.
He talks to his wife about it, with a figure and a date to hand.
Four minutes, one Tuesday evening, and Julien knows what he wants
His answers are what make the quote. Every question asked on his behalf is one less evening call and one wasted visit avoided.
Moving a shower two metres means breaking the screed and redoing the fall. The answer separates a two-day job from a week-long one, before the visit even happens.
Porcelain fuses or circuit breakers, with or without earthing. The answer says straight away whether a full safety upgrade is needed or just three circuits to run.
Stripping, filling and skimming before painting means an extra day per room. The answer avoids a finger-in-the-air range and a quote redone after the fact.
What we won't put in your mouth. A serious quote can't always be priced without seeing the room. The customer sees a range, announced as such, and the visit that will replace it.
of operators inspected found in breach on those same platforms
of French people trust installers, 16 points down in a year
give up first because of the cost, the one they can't find out
DGCCRF, home improvement platforms, 36 businesses inspected, 50% in breach. OpinionWay for Qualit'EnR, 2,527 people, January 2024, ISO 20252 standard. Quotes: order of 24 January 2017 on price advertising.
What the online quote brings you
Out of ten people who write you three vague lines, you call a few back and the rest sleep for six months. Here all ten leave with a price range.