Since Tuesday, nobody. He doesn't dare call you
Work started ten days ago. Is that normal, or has he been forgotten? A link by text: he sees where it stands, and puts his phone down.
Work started at Julien's, ten days ago
His job's progress, on his phone
Twenty-five days of work, never a silence
"At least we knew."
He knows where it stands,
he didn't have to call you.
He won't tell you straight away
Radio silence since Tuesday: he doesn't know whether the job has stopped or you're waiting for a part
He calls, it rings, answerphone. He was promised a call-back he's still waiting for
He was told mid-April, then end of June, without ever being given the real reason
His car has been at the garage for three weeks, and he's the one who has to call
He no longer dares chase so as not to come across as the difficult customer, so he talks about it to people around him
Showing the delay doesn't create the conflict: silence does. It's the objection everyone raises with us, and the opposite is what happens.
You decide, step by step, what you hand over
Here's Julien's job, step by step. For each one, say whether it goes through Atlas® or stays as it is today, then run the simulation to see what Julien experiences.
Work starts at his home
Removal, fitting, finishing: the work stays yours, with a finish announced for Friday 24 April.
The link arrives on the day work starts
A text in his name, with the job's address and the finish date. He taps, the page opens, nothing to install.
He reads his job in ten seconds
The finish date at the top, the stages done with their date, the one in progress, those to come. He sees at a glance whether it's moving.
He's told when a stage changes
Four or five messages over three weeks, not one more: a stage finished, a photo, a date that moves.
He sees the delay in black and white
The cause in one sentence and the new date: part on order, delivery Thursday, work resumes Friday. He hears it from you.
You hand over, and you collect the balance
The end of the job stays between you and him: that's where payment and the review he'll leave are decided.
Whatever your volume
Book an assessmentFrom €1,000 excl. VAT set-up fee, one time only
Indicative estimate, not a firm price: the exact rate is agreed with you at the assessment.
Does this module speak to you? See what it does with your figures.
Silence turns a patient customer into a furious one, without anything serious happening
Same job, same delivery delay, same team. The only difference: he knows, or he doesn't. At the top without news, below with his progress tracker.
Same job, same delivery delay, same team. The only difference: he knows, or he doesn't.
Day 3. Part broken on delivery, work resumes Friday. He notes the date and moves on.
Day 7. The finish date has moved by two days on his tracker. He saw it before he even thought about it.
Day 10. Photo of the tiled wall, dated yesterday. He shows it at home. No call.
Day 14. You finish, he pays the balance without argument: at least we knew.
Nobody since Tuesday. He tells himself that's normal, and he doesn't move.
He calls once. Answerphone. Someone will call him back. Nobody does.
He no longer dares call, so as not to come across as a nuisance. He stews, and he talks about it.
He calls, already annoyed, the tone rises. Trust is broken before the job is even finished.
He withholds it and talks of formal notice, over a part broken on delivery.
Three days' stoppage, and two stars' difference
Three days' stoppage without a word: he knows nothing, so he imagines the worst. The same three days announced: part on order from the supplier, delivery Thursday, work resumes Friday. He knows everything in one sentence.
No news
Job abandoned for two weeks, no news.
Told straight away
A hitch, told straight away, finished as announced.
Fewer calls a month
Five worried calls per job, four jobs.
Three fears, and their answer. The delay: he's already living it. Pestering: it's silence that makes people call. Your evenings: four or five updates in three weeks.
Disputes are born of silence, not delay
Two published figures, neither of them ours.
consumer complaints received
All sectors combined, on SignalConso.
of disputes concern poor execution of the service, not its price
DGCCRF, 2024, SignalConso, 318,000 complaints across all sectors. Mobilians mediator, formerly CNPA, 2022 annual report, 2,482 disputes.
What job tracking brings you
Without news: one call on day 7, one on day 10, one on day 14, and two call-backs.