One appointment in three
is booked outside your opening hours, in the evening and on Sundays. Today, that customer gets your voicemail.
Appointment booked
Marie L.Cut and blow-dry
10 h 00
Appointment confirmed
Appointment bookedCancellation
Paul R.Beard and outline
10 h 30
Appointment confirmed
Appointment cancelled
Slot freed up
10 h 30A slot has just come free
Length 30 min
The slot is available again
Notification sent
Automatic alert sent to customers waiting or interested.
10 h 30
Appointment booked
New customerBeard and outline · 10.30am
+30 min
The slot is filled
The method
Scheduling
It fills itself, it sends reminders,it plugs the gaps.
Requests come in day and night, reminders go out the day before, and the hour a customer frees up goes straight to someone else. You no longer touch your diary, you watch it run.
One appointment in three is booked while you're closed: those, you no longer lose.
What it costs
An empty hour can never be made up
An unsold product sells the next day. A Tuesday 2pm doesn't: it's gone, and it won't come back.
Monday
Tuesday
2pm, cancelled the day before
Wednesday
Thursday
4pm, didn't turn up
Friday
Saturday
2missed appointments a week
45 €the average spend
4 000 €and more, over the year
In the restaurant trade, the lost revenue from no-show bookings is estimated at between five and twenty per cent of turnover. One Paris restaurant owner counted up to two thousand euros lost in a single evening.
What it changes
The diary fills up while you're closed
The three things that make the difference ask nothing of you.
The day-before reminder
cuts unannounced no-shows by five. It's the most profitable step in scheduling, and nobody does it by hand.
The slot that comes free
goes straight to those who were waiting. A cancellation stops being a lost hour.
What we do
Six settings, made once with you. After that, the diary runs by itself.
Online booking, day and night
From your Google listing, your website or a link. The customer sees your real slots, not a call-back request.
Confirmation, straight away
Sent the second they book, with the address and the length. A confirmed appointment is an appointment that exists.
The reminder, 24 to 48 hours before
Short, polite, in your name. It's what turns a forgotten appointment into an announced cancellation.
Cancellation in one click
The customer cancels without having to call you or explain themselves. They cancel instead of disappearing, and that's all we ask of them.
The waiting list that plugs the gap
The freed-up slot goes to those who wanted that place. The first to reply takes it.
The whole team's diary
One single rota, readable from your phone. No more double bookings, no more crossings-out, no more lost appointment book.
You stay in control of everything: your hours, your durations, the services open to online booking and those that still go through you. Nothing fills up without your rules.
The phone
You can't pick up the phone and work at the same time
That's the real cost of the phone: it interrupts you while you work,
and it doesn't ring while you sleep.
TodayWith online booking
1You're in the middle of
You're in the middle of
a service
You stop with your hands full,
or you let it ring.
The customer books on their own, you
don't stop.
2They get
They get
the voicemail
Most don't call back,
they call the next one on the list.
They see your slots and take
theirs in thirty seconds.
3They call
They call
at 10pm
You're closed, there's nobody there,
the request dies there.
The appointment is in your diary
when you open up.
4They just want to
They just want to
move it
A call, a crossing-out in the book,
a slot lost along the way.
They move it themselves, and the freed-up hour
goes straight back out.
The full mechanism
Four steps, and the gap closes
It's not a penalty, it's a chain. Each link catches what the previous one didn't hold.
They book
The confirmation goes out instantly. The appointment is written down on both sides.
The day before
The reminder lands on their phone. That's where most of it is decided.
They can't make it
One click, they cancel. They no longer have to pluck up the courage to call you and cry off.
The hour goes back out
The place is offered to the waiting list. The gap closes without you.
The day-before reminder cuts unannounced no-shows by five, and missed appointments just as much. It's the simplest step, and it's the one nobody has time to do by hand.
And what changes isn't only money
A team that no longer waits for nothing
A station staffed, equipment prepared, products out, and nobody there. That's what wears a team down, far more than the lost takings.
End of the day without watching the door
You no longer watch the empty seat wondering whether someone will turn up, and you no longer hold back from giving it away.
A day you know in advance
In the morning, you know what your day looks like, and whatever moves readjusts by itself. It's the end of the rota you put up with.
An appointment book warns nobody
The book
- Only one person can write
in it at a time - Two customers booked at the same time,
and nobody sees it - Nothing is backed up: lose the book,
lose the year - No reminder ever goes out
The shared rota
MonTueWedThuFri
09:0010:0011:0014:0015:00
- The whole team sees the same rota,
in real time - Two appointments can no longer land
on the same slot - Everything is backed up, and the rota
follows you in your pocket - Confirmation and reminder go out by themselves,
in your name.
It's not you
No-shows have become a mass behaviour
27 million
medical appointments missed every year in France
That's around two a day per practitioner. Doctors, physios, restaurateurs, hairdressers, garages: every appointment-based trade suffers from it, and none of them deserves it.
So it's not a customer problem, nor a trade problem. It's a tool problem, and it's dealt with using a tool.
What it looks like at yours
The right setting isn't the same from one trade to the next
Four examples, and yours is the one we set up together.
Hair salon
The customer books on Sunday evening for Thursday. The reminder goes out on Wednesday, and the cancelled slot goes back out to the regulars.
Restaurant
Saturday's table is confirmed the day before. A cancellation at 6pm and the table goes back out instead of sitting empty all evening.
Garage
The workshop appointment is set to the real length of the job. A place that falls through is offered to those who were waiting.
Beauty salon and treatments
Long treatments are only booked on approved slots, and the reminder avoids a lost hour in the middle of the day.
What you tell us
Nine things we hear as soon as online booking comes up. They deserve a straight answer.
“
My older customers will never book online.
The phone stays, it doesn't go away. Online booking is added for those who want it, and one appointment in three is already made while you're closed.
“
It'll kill the human contact.
Contact is when the customer is in front of you. Here we're talking about the moment they're looking for a slot at 10pm and nobody picks up.
“
A reminder, my customers will find that intrusive.
An appointment reminder is seen as a service, not as advertising. It's the same message as the dentist's or the garage's.
“
My paper appointment book has always worked.
It works as long as nobody loses it and you're the only one writing in it. It will never remind a customer and never fill a gap.
“
If I penalise no-shows, I'll get torn apart on Google.
We penalise nobody. We give the customer a simple way to cancel, and a customer who can cancel easily cancels instead of disappearing.
“
Booking software is too expensive for me.
Put the price next to what you're already losing: two missed appointments a week is more than four thousand euros a year. And part of the cost may be covered by your region, as explained further down.
“
I don't have time to learn a piece of software.
There's nothing to learn. The diary is set up with you, once, and after that you only look at it: the customer does the booking, and the reminders go out without you.
“
And if someone books a slot I don't want to give?
It doesn't happen. You decide which days, which hours and which services are open to booking. The rest still goes through you.
“
No-shows are part of the trade.
A fact of life is something you can't prevent. Here, a reminder the day before and a one-click cancellation remove most of them: so it's not the trade that wants it this way.
Funding
Part of it may not come out of your pocket
French regions fund the digitisation of small businesses. Precisely the tools this page is about.
30 à 50 %
of the spend covered, depending on your region and up to a ceiling
0 %100 %
What gets funded
The management software, payments, scheduling, automation. No brochures, no advertising.
The rest of the bill
A normal business expense: subscriptions and services are tax-deductible, VAT reclaimed.
And a loan, if needed
From €5,000 to €100,000 for your move to digital, with no security required. It's a loan, it has to be repaid.
The trap, and there's no way back
The application must be filed before anything starts. A signed quote, a deposit paid, and the application is inadmissible.
So it's the first thing we look at together, before we even talk about what we install.
A rule shared by almost all public grants
What we do with you
- We look for what's available in your region
- We help you put the application together, and file it in time
- We follow the review with you, right up to the decision
- We work with your accountant, never in their place
We help you put the application together: the request remains yours, and you're the one who signs it. Your tax affairs are your accountant's, and we don't replace them. No grant is guaranteed: schemes change, so do the conditions, and some regions have none.
Free assessment
1What brings you here?
You can pick more than one.
2What's your trade?
Type the first few letters, or write your own.
What would you like to improve?
Pick what sounds like you, or put it in your own words.
3How can we reach you?
Reply within 24 working hours.
Would you rather we
Your message is ready
Your email app has just opened with all your answers already written. All you have to do is send it.
Nothing opened? Write to us directly and we'll pick it up from there.
The other parts of the method
Secure the slot with a depositDeposit requested at booking and paid online, without you having to ask for it.Get paid in 2 clicksBring back those you no longer seeThe message goes out at the right moment, and due dates are flagged by themselves.Customer loyaltyBook straight from GoogleAn up-to-date listing with a booking button, and the search becomes an appointment.Online presenceAnswer when you can'tCalls taken, requests sorted, a slot offered without you picking up.Bring in AIYou have a teamHire, bring someone in properly, keep the rota and holidays in order.HR assistant
The rota management modules
Online booking and remindersThe slot books itself, the reminder goes out the day before.From €24 a monthViewOnline booking, 24 hours a dayYour free slots, booked in thirty seconds.From €39 a monthViewA rota the whole team can seeThe same rota for everyone, on everyone's phone.From €39 a monthViewHandle a last-minute absenceThe right stand-ins suggested in order, from 6.41am.From €49 a monthViewManage holidays and leave balancesBalances and clashes worked out automatically, you approve.From €49 a monthViewClocking in and hours trackingPhone, tablet or badge, whichever each person prefers.From €49 a monthViewDue-date reminders for the customerService, inspection: reminded three weeks before the date.From €39 a monthViewYour employees' key datesWarned beforehand, never on the day it's too late.From €29 a monthView