He's happy on the way out, and he says so in thirty seconds
The QR code on the counter, the card slipped into the parcel, the evening link. Your customer scans, taps five stars, writes a sentence. No account to create.
At the front of Maison Fournier, by the till
Croissants still warm at 8 am, and a lovely welcome. Thank you Lucie!
Three months later, the rating has climbed
The best bread in the neighbourhood, and always a smile!
this weekCroissants still warm at 8 am, we come back every Sunday.
this weekThe Sunday apple tart, a treat.
this weekHappy on the way out,
he says so in thirty seconds.
He wanted to say it, he didn't
Ifop pour Guest Suite : janvier 2026, 1 003 Français ; août 2021, 1 005 personnes. DGCCRF, faux avis, 6 décembre 2023.
- He thanked you at the till, and it stopped there
- In the evening he typed your name, and found three addresses with the same one
- He was asked to log in, he closed the tab
- He promised himself he'd do it later, and later there was dinner
- Nobody ever told him his words mattered to you
You decide, step by step, what you hand over
Here's what a customer experiences when leaving a review. At each of these steps, say whether the invitation is offered or not, then run the simulation.
He comes across the request
On the stand by the till, or in the message received the same evening.
He scans, your listing opens
The camera is enough, no app to install.
Five stars, three words
He taps the stars, writes a sentence if he feels like it. His Google account is already open.
It's posted, he's off
Thirty seconds in all, and he gave neither his email nor his number.
Whatever your volume
Book an assessmentFrom €300 excl. VAT set-up fee, one time only
Indicative estimate, not a firm price: the exact rate is agreed with you at the assessment.
Does this module speak to you? See what it does with your figures.
The four moments that decide whether his review exists
The same customer, the same service. What changes is when the invitation is offered: while he's still happy, or three days too late.
| The moment | Without the module | With the module |
|---|---|---|
| On the way out | He tells you it was perfect and heads out the door. You'll be the only one who heard it. | You point to the stand. He scans while putting his card away, five stars and a sentence. |
| Two hours later | He's moved on to something else. The urge to write won't come back. | His review has been online for two hours. He wrote it on the pavement, without thinking. |
| The next day | If he were still looking, he wouldn't find you: three shops in town have your name. | Mrs Renaud's parcel arrives, with the card on top. She scans while unwrapping it. |
| The following week | Your listing shows the same eleven reviews, and the most recent is two years old. | Three more reviews, dated this week. That's what the next person looking for you sees. |
While he's still happy, not three days too late.
No discount, no gift: the law forbids it, and so do we.
Recent reviews, and nothing that puts you at risk
What the law forbids
- Buying reviews, or having friends and family write them French Consumer Code, Article L121-4, 28°
- Altering a review received, or twisting its meaning to look better Same article, same point
- Claiming reviews come from real customers without having checked Article L121-4, 27°
- Two years in prison and 300,000 euros, raised to 10 per cent of turnover Article L132-2, version in force since 12 May 2024
What we do, to the letter
- All your customers receive the same request, none is left out Process aligned with standard NF ISO 20488, collection and moderation of reviews, 22 September 2018
- No discount, no gift, nothing in return for a review Any reward must be declared, Article L111-7-2
- The review goes straight to Google, dated, and we don't read it before you Date display required by Article L111-7-2
- Over 1,200 businesses already inspected: an inspection holds no fear for you Senate, ministerial reply, written question number 04537, 2025
All your customers asked, not just the happy ones. Filtering would be illegal. A 4.6 with two average reviews reassures more than a 5.0. 48 per cent look at recency before the rating.
What collecting reviews brings you
You serve 120 customers in the month, reached through the three formats. One in ten goes through with it, against one or two on their own.