Two years later, he finds it in three seconds
The appliance he bought from you breaks down one Tuesday in February. Without the invoice, he pays again. He types your name, it comes up, serial number included. He calls you back.
Thursday, 5.33 pm: Mrs Roussel has just paid
Mrs Roussel
Dear Mrs Roussel, thank you for your payment of €412.00. Your receipted invoice is attached, keep it: you'll need it for the guarantee.
Mrs Roussel
Paid at 5.33 pm,
invoiced at 5.33 pm.
He doesn't dare chase you a third time
the price from which he's owed a receipt
A receipt, not an invoice, and for a service. Order of 3 October 1983, Articles 1 and 3.
of legal conformity guarantee on a new appliance
during which the fault is presumed to be original, without him having to prove it
of ten-year guarantee, including for whoever buys the property next
He leaves with nothing: he was told the invoice would come, it never did. He gets it three weeks later, after two messages. He gets one line, Work, an amount, and he doesn't know what he paid for. He looks for it two years later in a drawer and in eight thousand emails. He can't find it, the guarantee falls through, and he pays a second time.
You decide, step by step, what you hand over
Here's what becomes of Mr Bertrand's invoice, the same purchase over four moments. For each one, say whether it goes through Atlas® or stays as it is today, then run the simulation to see what he experiences.
The message arrives straight away
The message arrives straight away, with the amount, while you're still packing up your tools.
He reads what he paid for
Each line with its price: he understands his invoice without calling you.
He types your name to find it
He types your name into his phone: finding the invoice is still his move.
He finds it by himself, or he pays again
The invoice comes up dated and complete, serial number and guarantee included.
The sale goes through, or it stalls
The invoices follow the property when it's sold, ten-year guarantee included.
Whatever your volume
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Indicative estimate, not a firm price: the exact rate is agreed with you at the assessment.
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An invoice is judged two years on, not on the day
Mr Bertrand bought his appliance from you one Thursday in March. Here's what he experiences afterwards, without your invoice and then with it.
The customer who's lost theirs doesn't always hold it against you. But they pay twice, and the second time, it's never with you.
An invoice is judged two years on, not on the day.
One minute on the day, three seconds two years later
Three days when his invoice is worth money, and when its absence costs him.
The breakdown under guarantee
Two years after buying a new appliance, he invokes the legal guarantee. Without proof of purchase, the seller refuses: he pays again for the part and the labour.
French Consumer Code, Articles L217-3 and following. Proof of purchase: invoice, till receipt or delivery note.
The grant and the tax credit
Energy renovation grant, tax credit for a home service: the itemised invoice is the document for the file. No invoice, no payment.
MaPrimeRénov', economie.gouv.fr. French Labour Code, Article D7233-1, wording on invoices for home services.
The claim and the resale
After damage or theft, the insurer pays out on proof. And when the property is sold, the buyer asks for the invoices for the work and the insurance that goes with it.
service-public.gouv.fr, home insurance and theft. French Civil Code, Article 1792, ten-year guarantee from completion.
Twenty customers kept a year.
Four jobs a week, two hundred customers a year. What we won't promise: an instant invoice doesn't replace a job well done, and doesn't make anyone pay faster. You review it before it goes out.
What the instantly sent invoice brings you
4 jobs a week, 200 customers a year, two-year guarantee.