A reply within 3 minutes, on all your channels
Form, private message, missed call, email: everything arrives in one place. An acknowledgement in their name goes out within minutes. A single list tells you who to call back.
"Good evening, I'd need a call-out at the end of the week if possible. It's quite urgent."
"Hello, do you do quotes? I'd need an estimate before I decide."
"Good evening, would you have an appointment next week?"
Tomorrow at 8.30 am, three people are waiting for you instead of three unanswered messages.
You recognise at least one of these lines
On Monday you discover a request that arrived on Friday evening
She receives an acknowledgement in her name, repeating her request and announcing your call-back on Monday morning.
Your requests land in five different places and you go round them one by one
Form, private message, missed call, email: everything arrives in one place, with its channel and its time.
You've already called back a customer who had signed elsewhere in the meantime
An acknowledgement in their name goes out within minutes. A single list tells you who to call back.
You couldn't say how many requests you received last month
Name, channel, reason, number, sorted by arrival time. Whatever isn't crossed off comes back to the top the next day.
You reply quickly at the office, and not at all once you're out on a job
At 9.07 pm, Mrs Lefort had her acknowledgement, and on Monday at 7 am her name was at the top of your list. You called back: she was waiting for you.
You decide, step by step, what you hand over
Here's what becomes of Mrs Lefort's request, which arrived one Sunday at 9.04 pm while you were having dinner. At each step, say whether you keep doing it or Atlas® takes it on: the counters recalculate before your eyes.
The request joins a single list
Form, private message, missed call, email: everything arrives in one place, with its channel and its time.
The acknowledgement goes out in her name, within 3 minutes
Her first name, her request in her words, when you'll call back, and a note that it's automatic.
The call-back list puts itself in order
Name, channel, reason, number, sorted by arrival time. Whatever isn't crossed off comes back to the top the next day.
You call back, and only you make commitments
The price, the date, the appointment: none of that goes out without you. The acknowledgement is a sign of life, never a promise.
Whatever your volume
Book an assessmentFrom €600 excl. VAT set-up fee, one time only
Indicative estimate, not a firm price: the exact rate is agreed with you at the assessment.
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A request's journey, minute by minute
Mrs Lefort has a breakdown at home. She fills in the form on your website one Sunday evening. You're having dinner, and you won't see anything before Monday. The time saved doesn't come from the reply, it comes from the searching: no more round of five inboxes on Monday morning, no more request found too late.
the request lands in an inbox you won't look at tonight, and probably not tomorrow morning either.
nothing goes out. She waits, and opens another tab to look for a second business.
a private message and a missed call arrive elsewhere. You'll forget at least one of them.
you search through the phone, the inbox and social media. You call back the ones you find.
It joins a single list, with its channel and its time.
It repeats her request and announces your call-back on Monday morning.
Both join the same list, sorted by arrival time. Neither can slip through.
Four names, four reasons, in order. You searched for nothing.
The first to reply isn't the cheapest, it's the first
The average time to first reply to a request from a website.
Harvard Business Review, March 2011, Oldroyd, McElheran and Elkington, 2,241 companies, 1.25 million requests. Drift, 2017, 433 companies tested. The "78 per cent buy from the first to reply" circulates without a source, so we don't repeat it.
What it never says
An acknowledgement isn't a quote. It's there so the person waits for you, not to commit your business.
What it never says
- A price, even approximate, even in the form of a starting from
- A call-out date or a completion time
- An appointment: it puts nothing in your diary
- It never passes itself off as you, or as a human
What it says, every time
- The person's first name and their request, repeated in their words
- That it's automatic, from the first line
- When you'll call back, and only you decide on that slot
- Your number, for what really can't wait
Saying so isn't a weakness: otherwise 72 per cent feel deceived, Observatoire des services clients 2025, Ipsos bva. We act only on your instructions, Article 28 of the European regulation.
What you get back, every month
Based on - requests a week and - of 4 steps handed over, that is - per request.